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Welcome to our FAQs! Find answers to common queries below.
For unanswered questions, email us at Sales@HeroTheCatCrafts.com. Your satisfaction is our priority. Explore FAQs, and remember, help is a message away.
The signs are specifically crafted using materials suitable for indoor applications. Nonetheless, based on the design and size specifications, we might be able to create a sign that is compatible for outdoor use. If you have any special requests or specific requirements, please don't hesitate to reach out to us. We're here to accommodate your needs.
Use a clean microfiber cloth and lightly soapy water. Use NO chemicals.
By default, only RGB signs are compatible with Alexa and Google Assistant and come with a remote control. Signs featuring white LEDs come equipped with a power switch and no remote control. If you require a remote for a white LED sign, there will be an additional charge, and in that case, you would need to opt for an RGB sign.
Yes, we offer custom design services for LED signs, LED Backlit, and Light boxes.
Generally, each individual piece is constrained to dimensions of 15" x 15". However, larger sizes can be accommodated based on the specific design and the details of the installation location.
Regarding returns, for custom items, we do not facilitate returns due to their personalized nature. However, our utmost priority is to guarantee your full contentment.
For items featuring existing designs, there is a 10% restocking fee applicable if you choose to return them.
Step 1: Search "Magic Home Pro" on Apple App Store or Google Play Store to install it.
Step 2: Set up your App account
Step 3: Turn on the lights, Click "+" button to add device "LEDnetxxxxx" to your home wifi network
You can expect your order to be ready within the standard production timeframe of 7 to 10 days. Shipping durations may differ depending on the chosen carrier. It's important to note that orders are processed on a first-come, first-served basis. Should there be any unforeseen delays in meeting the 10-day timeline, we will reach out to you promptly.
The cost of our services is determined by the specific scope and intricacy of each project. Our pricing begins at $59 and escalates in relation to factors such as the number of colors, presence of gradient images, inclusion of irregular shapes, as well as the overall size or quantity of elements. We welcome you to get in touch with us to receive a customized quotation tailored to your needs.
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